Interaction Insights Service User Permissions
The table below describes the user permissions for managing the Interaction Insights Service.
|
Action |
Channel |
|---|---|
|
|
Admin |
|
Add Service |
R |
|
Show button (show Customer Information Summary, see below) |
R |
|
Edit Service |
R |
|
Delete Service |
û |
|
Open Management Portal |
R |
|
Open Service Portal1 |
û |
|
Change Customer |
û |
The table below describes the user permissions
|
Action |
Operator |
Monitor |
|---|---|---|
|
Open Service Portal |
R |
R |